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Summit Mountain Rentals is a short-term property management company in Breckenridge and Frisco. The company has grown dramatically over the past several years and needs successful individuals to help ensure growth into the future. We are seeking candidates for the following positions:


Director of Owner Relations

This director-level job is a cornerstone position at Summit Mountain Rentals. We have two primary customers: our renters and our owners. You will be fully responsible and empowered to create a successful organization managing the owner side of SMR's business. SMR is the fastest growing vacation rental company in Summit County. Your leadership and skills will ensure continued growth and success. 

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

Manage Homeowner Relations Team

  • Mentor and foster individual Owner Operations Managers. 
  • Tightly supervise and manage conflict resolution communication with homeowners.  
  • Assist Owner Operations Managers on all aspects of their job. 

Full ownership of all homeowner interactions and communications. 

  • Deliver consistent SMR message – balancing the needs of SMR and homeowners. 
  • Manage all homeowner communications with the utmost in professionalism. 
  • Show care and maintain personal contact while expertly handling needs of all homeowners. 
  • Same-day response or acknowledgement to all homeowner communications via phone, text, email or in person. 
  • Track and document all owner communications and interactions. 
  • Manage new-unit setup in Escapia property management software, maintain owner files and contracts. 
  • Expect local travel to property locations in Breckenridge and Frisco. 

Prepare Homeowner Arrivals 

  • Coordinate with Owner Operation Managers, housekeeping and maintenance to manage Owner Arrival Inspections by following each homeowner arrival/departure instructions/checklist. 
  • Communicate with homeowners any open issues prior to arrival and follow-up on open issues to closure. 
  • Work closely with housekeeping team. 

Manage Work Orders

  • Understand, triage and track work orders related to property maintenance. 
  • Communicate status, solutions or resolutions to homeowners in a timely manner. 
  • Work closely with maintenance supervisor and technicians. 

Conduct Monthly Owner Statement Reviews 

  • Work closely with Owner Operations Managers to audit monthly owner statements. 

Manage Owner Projects 

  • Plan, schedule and coordinate any general maintenance, major repairs, remodel or construction projects requests from homeowners and coordinate back to operations to execute timely. 
  • Conduct Executive Unit Inspections to continually assess unit quality and subsequent feedback to homeowners. 

KNOWLEDGE AND SKILLS REQUIRED:

  • Enjoy exceeding expectations. The desire to be the best in everything you do is a bonus. 
  • Willing to be available and flexible. 
  • Self-motivated, proactive, detail oriented and a team player. 
  • Able to professionally communicate clearly and get to the point – both verbal and written. 
  • Experienced in life to relate to homeowners. 
  • Skilled at influencing non-direct resources. 
  • Knowledge of Microsoft Office (Word, Excel, Outlook) at a proficient level. 
  • Management and leadership experience a must.  

COMPENSATION:

  • Full benefits including medical, 401K, PTO (paid time off). 
  • Salary based on experience. 
  • Company provided cell phone. 

To apply for this position: email your cover letter and resume to david@summitrentals.com.


Homeowner Operations Manager

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

Manage Homeowner Relations – full ownership of managing all short term vacation rental homeowner interactions, including housekeeping, maintenance and projects

  • Manage new-unit setup in Escapia- property management software – create contracts, owner contacts, upload unit photographs, track and manage checklist to completion.
  • Maintains personal contact with homeowners.
  • Same-day response to all owner communications via phone, text, email or in person.
  • Expertly manage needs of owners.
  • Tracks and documents all owner interactions.
  • Local travel to property locations.
  • Maintain all owner files and contracts.

Prepare Homeowner Arrivals

  • Coordinate homeowner reservations including arrival/departure instructions.
  • Generate weekly owner arrival report.
  • Perform owner and guest-of-owner arrival inspections.
  • Notify owners of any open issues prior to arrival.
  • Communicate to housekeeping owner arrival or departure instructions

Manage Work Orders

  • Create work orders related to maintenance of assigned rental properties.
  • Triage work orders and track status effectively.
  • Communicate status, solutions or resolutions to homeowners.
  • Work closely with maintenance supervisor and technicians.

Maintain monthly records of owner accounts

  • Conduct monthly owner-statement audits.
  • Ensure that all unit charges are posted correctly.
  • Check housekeeping charges for owner/guest-of-owner stays.

Manage Owner Projects

  • Work closely with owners on all maintenance/upgrade projects and communicate back to operations.
  • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for properties.
  • Continual review of unit portfolio and subsequent feedback to owners.

Perform front desk duties based on business and office needs

  • Answer phones and respond to guest, property owner, and travel agent requests.
  • Take bookings.

KNOWLEDGE AND SKILLS REQUIRED:

  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
  • Knowledge of Property management reservation software (will train).
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
  • Knowledge of conflict resolution techniques at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Self-motivated, proactive, detail oriented and a team player.
  • Time management and time critical prioritization skills.

To apply for this position: email your cover letter and resume to david@summitrentals.com.


Front Desk Guest Services Agent

FULL TIME AND PART TIME POSITIONS AVAILABLE

We provide full benefits for full-time year-round positions. Flexible schedules.

The candidate should have a track record of excellent customer service -- in the hospitality industry will be a plus -- and impeccable attention to detail. The candidate must be self-driven and be able to work independently, within the parameters of corporate goals. Must be someone who jumps out of their seat when a guest walks in and able to start conversations easily with guests. Must be comfortable giving guests directions, ideas on places to eat, etc. Looking for a high energy type of person in that regard.

REQUIREMENTS:

  • Attention to detail is a must
  • Ability to manage multiple projects concurrently
  • Customer service oriented
  • Basic knowledge of Microsoft office
  • Able to navigate online reservation engine
  • Proficient writing skills (e.g., responding to email inquiries)
  • Ability to work well in different paced environments
  • Excellent time management and organizational skills required
  • Must communicate efficiently with guests and staff
  • Problem solving skills, with the ability to keep positive regardless of the situation
  • Being proactive is imperative
  • Customer service experience in hospitality industry preferred
  • Must be willing to work weekends and holidays

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

  • Answering phones and email inquiries
  • Ensure all guest interaction is professional and friendly
  • Booking reservations (via phone, email, and online)
  • Making check-in packets for arriving guests
  • Verifying reservations on third party systems
  • Maintaining stock of brochures and information for packets and front desk
  • Upload and edit new information in online booking engine
  • Verifying all documents are completed for check in
  • Running damage authorizations
  • Additional projects will be assigned periodically
  • Other misc. office tasks

To apply for this position: email your resume to kristen.pelto@summitrentals.com.