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Summit Mountain Rentals is a short-term property management company in Breckenridge and Frisco. The company has grown dramatically over the past several years and needs a successful individual, with a desire to learn, to help ensure our growth into the future. 

HOMEOWNER OPERATIONS MANAGER

Job duties include (but are not limited to) the following:

  • Manage Homeowner Relations – full ownership of managing all short term vacation rental homeowner interactions, including housekeeping, maintenance and projects.
    • Manage new-unit setup in Escapia- property management software – create contracts, owner contacts, upload unit photographs, track and manage checklist to completion.
    • Maintains personal contact with homeowners.
    • Same-day response to all owner communications via phone, text, email or in person.
    • Expertly manage needs of owners.
    • Tracks and documents all owner interactions.
    • Local travel to property locations.
    • Maintain all owner files and contracts.
  • Prepare Homeowner Arrivals
    • Coordinate homeowner reservations including arrival/departure instructions.
    • Generate weekly owner arrival report.
    • Perform owner and guest-of-owner arrival inspections.
    • Notify owners of any open issues prior to arrival.
    • Communicate to housekeeping owner arrival or departure instructions
  • Manage Work Orders
    • Create work orders related to maintenance of assigned rental properties.
    • Triage work orders and track status effectively.
    • Communicate status, solutions or resolutions to homeowners.
    • Work closely with maintenance supervisor and technicians.
  • Maintain monthly records of owner accounts
    • Conduct monthly owner-statement audits.
    • Ensure that all unit charges are posted correctly.
    • Check housekeeping charges for owner/guest-of-owner stays.
  • Manage Owner Projects
    • Work closely with owners on all maintenance/upgrade projects and communicate back to operations.
    • Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for properties.
    • Continual review of unit portfolio and subsequent feedback to owners.
  • Perform front desk duties based on business and office needs
    • Answer phones and respond to guest, property owner, and travel agent requests.
    • Take bookings.

Knowledge & Skills Required:

  • Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
  • Knowledge of Property management reservation software (will train).
  • Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
  • Knowledge of conflict resolution techniques at a proficient level.
  • Professional communication skills (phone, interpersonal, written, verbal, etc.).
  • Professional customer service skills.
  • Self-motivated, proactive, detail oriented and a team player.
  • Time management and time critical prioritization skills.

To apply for this position, email your resume and cover letter to david@summitrentals.com