You are here

Jobs

Summit Mountain Rentals is a short-term property management company in Breckenridge and Frisco. The company has grown dramatically over the past several years and needs successful individuals to help ensure growth into the future. We are seeking candidates for the following positions:


Director of Owner Operations

This director-level job is a cornerstone position at Summit Mountain Rentals. We have two primary customers: our renters and our owners. You will be fully responsible and empowered to create a successful organization managing the owner side of SMR's business including owner managers and all unit maintenance staff. SMR is the fastest growing vacation rental company in Summit County. Your leadership and skills will ensure continued growth and success.

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

Manage Owner Operations Team

  • Mentor and foster individual Owner Operations Managers.
  • Tightly supervise and manage conflict resolution communication with homeowners.
  • Assist Owner Operations Managers on all aspects of their job.

Full ownership of all homeowner interactions and communications. 

  • Deliver consistent SMR message – balancing the needs of SMR and homeowners. 
  • Manage all homeowner communications with the utmost in professionalism. 
  • Show care and maintain personal contact while expertly handling needs of all homeowners. 
  • Same-day response or acknowledgement to all homeowner communications via phone, text, email or in person. 
  • Track and document all owner communications and interactions. 
  • Manage new-unit setup in Escapia property management software, maintain owner files and contracts. 
  • Expect local travel to property locations in Breckenridge and Frisco. 

Prepare Homeowner Arrivals 

  • Coordinate with Owner Operation Managers, housekeeping and maintenance to manage Owner Arrival Inspections by following each homeowner arrival/departure instructions/checklist. 
  • Communicate with homeowners any open issues prior to arrival and follow-up on open issues to closure. 
  • Work closely with housekeeping team. 

Manage Maintenance Department

  • Understand, triage and track work orders related to property maintenance. 
  • Communicate status, solutions or resolutions to homeowners in a timely manner. 
  • Work closely with maintenance supervisor and technicians.
  • Staff, manage and lead maintenance team. 

Conduct Monthly Owner Statement Reviews 

  • Work closely with Owner Operations Managers to audit monthly owner statements. 

Manage Owner Projects 

  • Plan, schedule and coordinate any general maintenance, major repairs, remodel or construction projects requests from homeowners and coordinate back to operations to execute timely. 
  • Conduct Executive Unit Inspections to continually assess unit quality and subsequent feedback to homeowners. 

KNOWLEDGE AND SKILLS REQUIRED:

  • Enjoy exceeding expectations. The desire to be the best in everything you do is a bonus. 
  • Understand the difference between task, management, and leadership.
  • Be able to delegate, manage and lead multiple teams of staff.
  • Willing to be available and flexible. 
  • Self-motivated, proactive, detail oriented and a team player. 
  • Able to professionally communicate clearly and get to the point – both verbal and written. 
  • Experienced in life to relate to homeowners. 
  • Skilled at influencing non-direct resources. 
  • Knowledge of Microsoft Office (Word, Excel, Outlook) at a proficient level. 
  • Management and leadership experience a must.  

COMPENSATION:

  • Full benefits including medical, 401K, PTO (paid time off). 
  • Salary based on experience. 
  • Company-provided cell phone. 

To apply for this position: email your resume to david@summitrentals.com.

This job is based in our office at 111 Ski Hill Rd. Breckenridge, CO 80424.


Director of Guest Services

This director-level job is a cornerstone position at Summit Mountain Rentals (SMR). We have two primary customers: our renters and our owners. You will be fully responsible and empowered to create a successful organization managing the guest services side of SMR’s business (the front office, housekeeping, and inspecting departments). SMR is the fastest growing vacation rental company in Summit County. Your leadership and skills will ensure continued growth and success.

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

Managing the Front Office

  • Our front office consists of one Front Office Supervisor, five Front Desk Agents, two Reservationists, and one Unit Information Coordinator. A primary part of this position is ensuring that the staff are learning, growing, and being challenged with their positions all while ensuring that they have the tools they need to succeed
  • Being aware of guest issues that arise, following up on them, and resolving them to the best of our abilities. This involves communicating with our guests daily.
  • Researching and charging guests for damages that happen in the homes.
  • Ensuring the day-to-day tasks get accomplished and that our guests are being communicated with in a timely and professional manner.
  • Being in contact with our vendors to keep the relationships alive while always looking for additional vendors to work with.

Managing the Inspecting and Housekeeping Departments

  • The Inspecting and Housekeeping Departments go hand in hand. We have one Housekeeping Manager and two Inspectors that will report directly to you. We also work very closely with several housekeeping companies that are contracted to clean specific homes. We mainly communicate with the owners of the housekeeping companies and work very closely with them to ensure that their team is exceeding SMR standards. This position is responsible for mentoring and leading this group to success.
  • Ensuring that all of our homes are inspected to SMR standards for guest arrivals, deep cleans, and quick inspections.
  • Managing work orders that pertain to this part of the organization which consists of following up with staff, entering charges into work orders, and communicating with the Owner Relations and Maintenance Teams as needed.
  • Manage daily, weekly, monthly, and yearly projects as needed.
  • Conduct Quality Control inspections as scheduled to ensure proper training.
  • Placing orders for inventory items that are below par and auditing all orders and invoices that come in.

COMPENSATION:

  • Full benefits including medical, 401K, PTO (paid time off). 
  • Salary based on experience. 
  • Company-provided cell phone. 
  • Company-provided laptop.
  • Mileage reimbursement at $0.55/mile when travel around town is required.

To apply for this position: email your resume to david@summitrentals.com.

This job is based in our office at 111 Ski Hill Rd. Breckenridge, CO 80424.


Front Desk Guest Services Agent

FULL-TIME AND PART-TIME POSITIONS AVAILABLE

We provide full benefits for full-time year-round positions. Flexible schedules.

The candidate should have a track record of excellent customer service -- in the hospitality industry will be a plus -- and impeccable attention to detail. The candidate must be self-driven and be able to work independently, within the parameters of corporate goals. Must be someone who jumps out of their seat when a guest walks in and able to start conversations easily with guests. Must be comfortable giving guests directions, ideas on places to eat, etc. Looking for a high energy type of person in that regard.

REQUIREMENTS:

  • Attention to detail is a must
  • Ability to manage multiple projects concurrently
  • Customer service oriented
  • Basic knowledge of Microsoft office
  • Able to navigate online reservation engine
  • Proficient writing skills (e.g., responding to email inquiries)
  • Ability to work well in different paced environments
  • Excellent time management and organizational skills required
  • Must communicate efficiently with guests and staff
  • Problem solving skills, with the ability to keep positive regardless of the situation
  • Being proactive is imperative
  • Customer service experience in hospitality industry preferred
  • Must be willing to work weekends and holidays

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

  • Answering phones and email inquiries
  • Ensure all guest interaction is professional and friendly
  • Booking reservations (via phone, email, and online)
  • Making check-in packets for arriving guests
  • Verifying reservations on third party systems
  • Maintaining stock of brochures and information for packets and front desk
  • Upload and edit new information in online booking engine
  • Verifying all documents are completed for check in
  • Running damage authorizations
  • Additional projects will be assigned periodically
  • Other misc. office tasks

To apply for this position: email your resume to kristen.pelto@summitrentals.com.

This job is based in our office at 111 Ski Hill Rd. Breckenridge, CO 80424.