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Summit Mountain Rentals is a short-term property management company in Breckenridge and Frisco. The company has grown dramatically over the past several years and needs successful individuals to help ensure growth into the future. We are seeking candidates for the following positions:


Front Office Guest Services Agent

FULL TIME AND PART TIME SEASONAL POSITIONS AVAILABLE

The candidate should have a track record of excellent customer service -- in the hospitality industry will be a plus -- and impeccable attention to detail. The candidate must be self-driven and be able to work independently, within the parameters of corporate goals. Must be someone who jumps out of their seat when a guest walks in and able to start conversations easily with guests. Must be comfortable giving guests directions, ideas on places to eat, etc. Looking for a high energy type of person in that regard.

REQUIREMENTS:

  • Attention to detail is a must
  • Ability to manage multiple projects concurrently
  • Customer service oriented
  • Basic knowledge of Microsoft office
  • Able to navigate online reservation engine
  • Proficient writing skills (e.g., responding to email inquiries)
  • Ability to work well in different paced environments
  • Excellent time management and organizational skills required
  • Must communicate efficiently with guests and staff
  • Problem solving skills, with the ability to keep positive regardless of the situation
  • Being proactive is imperative
  • Customer service experience in hospitality industry preferred
  • Must be willing to work weekends and holidays

JOB DUTIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

  • Answering phones and email inquiries
  • Ensure all guest interaction is professional and friendly
  • Booking reservations (via phone, email, and online)
  • Making check-in packets for arriving guests
  • Verifying reservations on third party systems
  • Maintaining stock of brochures and information for packets and front desk
  • Upload and edit new information in online booking engine
  • Verifying all documents are completed for check in
  • Running damage authorizations
  • Additional projects will be assigned periodically
  • Other misc. office tasks

To apply for this position: email your resume to kristen.pelto@summitrentals.com.