Rating Description

To ensure guest satisfaction, all of our properties are rated according to the guidelines below. Please ask your reservations agent if you have any questions regarding these ratings.

Luxury

Our luxury properties are some of the finest accommodations in Summit County. Unit furnishings and appointments are of the highest quality and typically the result of professional interior design. Custom details and accents enhance overall unit decor. These units are marked by superior layout, top-of-the-line kitchens and luxurious bathrooms. Luxury properties are sure to please even the most discriminating tastes - enjoy top-notch amenities, elegant accommodations and a world-class vacation experience.

Premium

Premium properties are upscale, well-appointed accommodations, typically featuring recent interior design updates or remodeling. These properties offer excellent quality in overall condition, amenities and furnishings, as well as top quality kitchens and bathrooms. Your stay will be more than just comfortable and convenient; you'll enjoy the truly relaxing feeling of home.

Deluxe

Deluxe properties offer special amenities beyond just a basic stay. These units are inviting, pleasant and tastefully decorated with some updated furnishings. Some units also feature updated kitchens and baths. Deluxe properties make for a unique and memorable vacation, and are priced for great value.

Moderate

Moderate properties offer a more affordable lodging experience. These units are clean and well maintained, but offer slightly older decor and sometimes more gently used furniture. Moderate properties are great for travelers looking for comfort and convenience at a moderate price.

Basic

Basic properties are clean, "no-frills" accommodations. The furnishings are, for the most part, utilitarian, but still offer a comfortable vacation experience. Basic properties meet our standards for quality and cleanliness, and are priced to meet the needs of budget-conscious travelers.
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Best Breckenridge Rental Properties from Summit Mountain Rentals
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Summit Rentals » Employment


Employment

Owner Relations Account Manager/Sales


This demanding position is responsible for developing new customers (property owners) and maintaining existing customer accounts. A successful Owner Relations Account Manager advises clients (property owners) for short term vacation rentals. This job will require the qualified candidate to develop a strong customer network, effectively present services to new clients, and close new business. Position requires the ability to successfully manage current clients by utilizing strong relationship and problem solving skills. Must be extremely responsive and detailed oriented.

Duties
The Owner Relations Account Manager duties may include but are not limited to:

Acquire new accounts - property owners for short term vacation rental management
  - Enthusiastic representation of Summit Mountain Rentals to potential clients
  - Prospect for and contact potential customers including solicitation letters to potential owners
  - Systematic solicitation of targeted prospects
  - Present proposal and close the sale
  - Prepare internal paperwork for new customer file and processes
  - Fully develop new accounts at inception
  - Track owner leads and follow up systematically
  - Promote property management services through community networks
  - Execute referral programs to generate leads
  - Analyzes selling activity and effects changes as needed
Manage owner relations
  - Maintains personal contact with customers
  - Quickly responds to all owner communications via phone, text, email or in person
  - Expertly manages needs of owners
  - Tracks and documents all owner interactions
  - Local travel to client locations
Prepare owner arrivals
  - Generate weekly owner arrival report
  - Conduct owner arrival inspections to include grounds, facilities, and equipment
  - Notify owners of any open issues prior to arrival
  - Communicate to housekeeping owner arrival or departure clean instructions
Manage work orders
  - Triage work orders and track status effectively
  - Communicate status and solution to owners
  - Work closely with maintenance manager
Maintain monthly records of owner accounts
  - Write monthly owner statement letters
    • Ensure that all unit charges are posted correctly
    • Check housekeeping charges for owner/guest of owner stays
  - Prepare detailed budgets and financial reports for properties
    • Provide information and manage owner audits
Oversee owner projects
  - Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for properties

Additional Responsibilities

Marketing Planning
  - Develops sales plans and strategies for review and approval of immediate supervisor
  - Postcard marketing design and mailing
Assigned front office schedule based on business & office need
  - Front desk duties
    • Answer phones
    • Take bookings
    • Reply to email inquiries

Skills Required

• Excellent problem solving skills
• Conflict and negotiation skills for a win/win scenario resolution
• Utilize resources to solve business issues
• Effective business writing skills
  - Must use good grammar
  - Clearly and concisely communicate via email
• Great interpersonal skills, a sense of humor, and social competency
  - Must exude competence and confidence
  - Be tactful, amiable and approachable
• Professional demeanor
• Effective and skillful communication
  - Clearly and concisely communicate via phone
  - Active listening
• Ambition, a strong work ethic, and an earnest willingness to learn
• Self-motivated desire to advance
• Flexibility and the ability to excel in a high-energy, fast-paced environment
• Ability to effectively collaborate and work in a team-based environment

Job Qualifications

Successful Candidates Will Possess:
• Bachelor's degree, or equivalent, preferred
• At least five years' sales and account management experience
• Strong communication skills—verbal, presentation, and writing
• Demonstrated ability to close new business
• Demonstrated customer service focus
• Ability to excel in a professional and independent environment
• Valid state motor vehicle operator's license

Values

Accuracy, Fairness, Honesty, Reliability, Teamwork, Thrift, Wisdom, Organization, Detail-oriented

To apply for this position, please send resumes to mark@summitrentals.com.